Terms & Conditions

Whilst my approach to business is one of ease and flexibility, it is still necessary to have some Terms and Conditions in place which are summarised below for all services carried out:
It may be necessary to postpone any booking due to particularly inclement weather.  Where this happens, the booking will be remade at the earliest availability.  City Auto Detail cannot accept any responsibility or liability arising from cancellations due to weather conditions.
I endeavour to contact customers prior to their booking to remind them.  In return, I appreciate notice if you need to cancel or postpone a booking.  In the event of a no-show or cancellation within 24-hours of the appointment I reserve the right to charge the full price for the service.  This may be reduced if the service is then re-booked for a later date.
Damage or dissatisfaction 
Should you be unhappy with the result of any service completed by City Auto Detail, I need to know about it, similarly if you believe that I have caused any damage to your vehicle.  Any such concerns should be raised during the final inspection of your vehicle and in any event within 24-hours of the service being completed.  City Auto Detail is fully insured for both Public Liability and Accidental Damage whilst working on your vehicle.
Excessive soiling 
I will always endeavour to honour any quoted price, however in instances where there is particularly heavy soiling (pet hair, tar spots, fallout, etc) it may be necessary to spend additional time to ensure your vehicle is left in a condition that meets my high standards.  Should this be required, any additional cost will always be agreed in advance of the work being completed to ensure both parties are happy with the ultimate results.
Invoicing and payment 
Payment is due on receipt of a City Auto Detail invoice, which will be sent to you via email or text on completion of any service.  Bank details are included on the invoice to ease payment.  In all cases, payment is expected to be received within 7-days of the invoice date however should any monies still be outstanding after 14-days City Auto Detail reserves the right to charge additional sums for the chasing and recovery of any debt.