Effective Date: 01/01/2024
Last Updated: 13/02/2025

City Auto Detail (“Company,” “we,” “us,” or “our”) operates the website www.cityautodetail.co.uk (the “Website”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our Website or use our services.

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1. Information We Collect

1.1 Personal Information
When you visit our Website, book a service, or contact us, we may collect the following personal information:
– Full name
– Email address
– Phone number
– Home or business address
– Vehicle details (make, model, registration number)

1.2 Non-Personal Information 
We also collect non-identifiable data when you use our Website:
– IP address
– Browser type and version
– Pages visited and time spent on our Website
– Referral source (how you arrived at our Website)
– Device information

1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Website. You can manage your cookie preferences in your browser settings.

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2. How We Use Your Information

We collect and process your personal data for the following purposes:
– To provide and manage our services (e.g., booking confirmations, customer support)
– To communicate with you (e.g., responding to inquiries, sending updates, and special offers if you opt-in)
– To improve our Website and services by analyzing usage data
– To comply with legal obligations (e.g., record-keeping, fraud prevention)
– To process payments securely through third-party payment providers

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3. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your information with:
– Service Providers: Third-party providers that help us with payments, customer service, and analytics.
– Legal and Regulatory Authorities: When required by law or to protect our rights.
– Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred to a third party.

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4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

– Customer service inquiries: Up to 12 months
– Booking details: Up to 5 years (for record-keeping and legal compliance)
– Marketing communications: Until you opt out

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5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

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6. Your Rights Under UK GDPR

As a UK resident, you have the following rights regarding your personal data:
– Right to Access: Request a copy of the data we hold about you.
– Right to Rectification: Correct inaccurate or incomplete data.
– Right to Erasure: Request deletion of your data under certain conditions.
– Right to Restriction of Processing: Request to limit how we use your data.
– Right to Object: Object to data processing for marketing purposes.
– Right to Data Portability: Request transfer of your data to another service provider.
– Right to Withdraw Consent: If you previously consented to data processing, you can withdraw it at any time.

To exercise any of these rights, please contact us via email below.

 7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, you can contact us at:

City Auto Detail
Email: contact[@]cityautodetail.co.uk
Website: www.cityautodetail.co.uk